I Hate Verizon

A month ago I changed my calling plan online to one that better suits our needs. Actually, the only thing I use my landline for is send the occasional fax once a week from home. Seriously. So instead of paying $50+ a month, I'd like to pay $20. No-brainer right?

Well fast-forward to this month's bill. Still $50+ Called their helpful number to change service. Well... the only thing I could do there was UPGRADE. In order to select a lesser package, I have to call back and be put on hold for forever.... during the day. The daytime when I am at work. So how is that possible? Exactly. Time to dump Verizon.